Managed IT Services Built to Help Your Organization Scale
Sprinter delivers managed IT services for growing, operationally complex organizations that have moved beyond reactive support. We manage the technology your business relies on, including computers, networks, security, and phones, through one accountable relationship and one predictable monthly investment. Rather than waiting for problems to slow the work down, we align your environment to clear standards, plan ahead, and keep IT supporting how your organization actually operates.
Managed IT Services FAQs
What Is Included in Sprinter’s Managed IT Services?
Sprinter’s managed IT services can cover the core technology a business depends on, including workstations, networks, security, phones, planning, and ongoing support. The exact scope is defined during discovery and documented in a plain-language proposal, Quote, and Service Statement. The goal is to move the client into a proactive, fully managed relationship instead of one-off reactive support.
Who Is a Good Fit for Sprinter’s Managed IT Services?
Sprinter is a strong fit for growth-oriented organizations with 10-300 employees that have outgrown their current IT approach. We often work with manufacturing, construction, government, municipal, transportation, logistics, engineering, architecture, and agriculture organizations. These clients typically need structure, accountability, planning, and support for operationally important systems.
How Is Managed IT Pricing Handled?
Sprinter uses predictable monthly service packages, which may be based on per-user pricing, per-device pricing, or a flat-rate monthly model. We review the environment first, then define the scope and monthly investment before work begins. That helps leaders avoid unclear hourly arrangements and budget for IT with more confidence.
How Does Onboarding Work After We Sign?
Onboarding begins with documentation, environment review, alignment to Sprinter’s standards, and a planned go-live date. We take time to learn how the organization operates before making changes, so the transition is practical and clear. New agreements include a 90-day satisfaction guarantee, which provides a 90-day window to cancel the agreement during onboarding.
How Is Sprinter Different From a Break-fix IT Provider?
A break-fix provider usually responds after something has already gone wrong. Sprinter starts with strategy, alignment, and ongoing management, so the environment is actively maintained instead of treated as a list of isolated tickets. Our team includes 20+ MSP professionals, including vCIOs, alignment managers, security specialists, service desk technicians, and project managers.
Can Sprinter Support Security and Compliance Needs as Part of Managed IT?
Yes, Sprinter can support security and compliance-related work as part of a broader managed IT relationship when it fits the client’s needs and scope. Our service offerings include cybersecurity, MDR, EDR, SOC services, vulnerability scanning, HIPAA compliance, CMMC compliance, NIST Framework Compliance, and related gap assessments. Sprinter is also a Microsoft Partner, Sophos Gold Partner, and 3CX Platinum Partner.
What Our Clients Are Saying About Our Services:
Build a Managed IT Relationship That Can Support Your Next Stage of Growth
If your organization is tired of slow responses, unclear IT ownership, or unpredictable technology costs, Sprinter can help you move into a more structured managed IT services model. Schedule a consultation to talk through your environment, your goals, and what a proactive, fully managed relationship could look like across the Greater Wausau Area and the Wisconsin communities Sprinter serves.